Legal
Shipping & returns
Last updated: [CONFIGURE last-updated date]
How your KIVORA order is shipped, and what to do if you need to send something back.
Where we ship
[CONFIGURE shipping zones and destinations in store settings.]
Rates and free shipping
[CONFIGURE flat shipping rate, and whether free shipping applies above a threshold.] Rates are shown at checkout before payment.
Delivery estimates
[CONFIGURE delivery estimate.] Orders are dispatched on business days. Estimates start from dispatch, not from order time, and are not guaranteed.
Tracking
When your order ships we email a tracking number. You can also check progress on the track order page using your order number and email.
Return window
[CONFIGURE return window.] Items must be returned complete, with all included accessories and packaging in resalable condition.
Return shipping and fees
Return shipping: [CONFIGURE]. Restocking fee: [CONFIGURE].
Refunds
Refunds are issued to the original payment method once the return is received and checked. Processing time: [CONFIGURE].
Damaged or incorrect items
If your order arrives damaged or incorrect, contact support within [CONFIGURE timeframe] with your order number and photos, and we will arrange a replacement or refund at no cost to you.
This page is a working template written for KIVORA's storefront. Values shown as [CONFIGURE …] must be filled in with your real business details, and the finished text should be reviewed by a qualified lawyer for your jurisdiction before launch.